For FAQ's about our Canadian-made hemp products, our company and your orders

About our Products

What makes our hemp products different from others?

We ensure to use 100% natural, cruelty-free and plant-based ingredients to provide our customers with a truly holistic healing experience. All of our products are infused with hemp isolate and are curated with the intention to relax, repair and relieve your body from your everyday ailments. 

What are the benefits of hemp isolate?

The benefits of hemp isolate range from pain relief from arthritis, sore muscles and chronic migraines to alleviating symptoms of anxiety, insomnia and suppressed appetite.

When used in the topical form such as a butter, or cream, it can help treat acne, skin rashes, eczema and psoriasis. It can also be used in a cooling gel or salve to help target pains directly. 

How does it work?

Our bodies naturally produce something called endocannabinoids. These are neurotransmitters that are known to bind to the cannabinoids that are already a part of our nervous systems. When hemp isolate enters the body through an edible, tincture or capsule, it interacts with these neurotransmitters which in return impacts how our endocannabinoids function, helping ease chronic pain, anxiety, aid in appetite and improve memory. 

Are your products LAB tested?

Yes, all of our products are lab tested through a 3rd party based in Canada.

Is it safe for people of all ages?

As all of our products are topicals and non-psychoactive, they are safe to use for people of all ages. Our plant-based products are all-natural, cruelty-free and we use only high-quality lab-tested ingredients.

Is there an age-limit to order hemp isolate products in Canada?

Yes, while safe for people for all ages, Canadian law stipulates that you must be 19+ to order from our website. Unfortunately, industrial hemp is still governed by much of the same laws as recreational marijuana.

What is the shelf life?

Your Orenda wellness products will be good for 1 whole year after opening. Please ensure that you store the products in a cool dry place and out of direct sunlight with the lid properly sealed on.

Do any of your products contain THC?

No, all of our products are infused with high-quality hemp isolate not marijuana derived. For the uninitiated, industrial hemp contains less than 0.3% THC. Our lab-tested hemp isolate is subsequently purified to be 100% pure, with absolutely no trace of THC (or any other compound) and will not induce any psychoactive effects. An interesting, albeit indirect comparison, finds that on average a cup of decaf coffee has 10% of the caffeine (7mg) versus a regular cup (70mg). A non-alcoholic beer has .05% alcohol while a regular beer is around 5%, or simpler stated has 1% of the alcohol content. Industrial hemp, however, has only .03% of the THC found in regular marijuana. Orenda Botanicals products are always .00% THC.

How often can I apply the products?

You can apply any of our products as much as you want. We recommend applying 2-3 times a day on areas where pain or skin problems persist. 

Are there potential side effects when using hemp topicals?

When used topically, the side effects are virtually non-existent and an individual will see the anti-inflammatory and pain relief benefits much quicker compared to when it is taken orally. When hemp-isolate is ingested, it may present side effects such as dry mouth, diarrhea, and fatigue. 

When should I notice a difference?

After the first application of one of our products, expect to notice results quickly and within the first 30 minutes of application. All of our pain relief creams and salves act fast to ease your tension, pains and aches. Our butters target dry, flakey and dull skin, as well as eczema, will reduce flaking and itching and hydrate the skin upon application. For lasting healthy and hydrated skin, consistently use on body, face and/or problem areas as a part of your daily routine.


About your Orders

What is your return policy?

If for whatever reason you decide our products aren’t for you, we will gladly provide a full refund for your purchased product once we receive it back. We accept returns if we are notified within 90 days and half of the remaining product is still in the container. Maybe you ordered the wrong product but we are always willing to recommend another one of our hemp infused wellness products. For returns contact [email protected]

What is your exchange policy?

We are proud to say that our exchange policy lasts for a whole year (365 days) from the day your item was purchased. You can swap out the product you have for any of our selections available on the website. Due to the sales and deals we consistently have going on, if the item you purchased was of equal or lesser value, we will either provide store credit or you can send us your payment to cover the difference if that item was on sale. In regards to your product exchange please email [email protected]

How will my package be delivered? 

We proudly ship through Canada Post for all orders. We offer a flat rate of $10 shipping across Canada, and free shipping for orders over $150. If you are located outside of the country and would like to order, please contact our email ([email protected]) and we may be able to work something out for you!

Can I pay through eTransfer?

Yes, we gladly accept Interac E-transfers for your order. Please send the amount due to [email protected]. We also recommend sending us an email before placing your order. This will ensure that you will be receiving the correct products and the correct amount due is paid. 

About Orenda Botanicals

When was Orenda founded?

Operating since 2018, Orenda Botanicals is a Canadian health and wellness brand that specialise in hemp-based pain relievers and skin care supplements. 

Where does your company based?

Our company is Canadian owned, operated and based just outside Vancouver, British Columbia.

Can I buy wholesale products from Orenda Botanicals?

Yes! We accept wholesale registrations through our website on our wholesale page. Please fill out the form included and it over to [email protected] and one of our Orenda team members will get back to you as soon as possible.